Refund policy
Return Window
Returns accepted within 30 days of delivery.
Eligibility
Items must be:
- Unworn, unused, unwashed
- In original packaging where possible
- With tags and hygiene seals intact
Return Shipping
Customer pays return shipping unless item is defective or required by law.
Damaged or Incorrect Items
Must be reported within 7 days of delivery with photos.
Resolution may include:
- Refund
- Replacement
- Store credit
- Exchange
Non-Returnable Items
- Underwear & intimate apparel
- Swimwear without hygiene liner
- Socks with opened seals
- Bodysuits / close-contact items
- Customized items
- Gift cards
- Final sale items
Refund Processing
Approved refunds: 5–10 business days
Cancellations
Only before shipment.
Chargebacks
Customers are encouraged to contact support before filing disputes.